Return & Refund Policy

Food Safety Policy

Due to food safety and quality control requirements, all sales are final.

Dallas Sucks Coffee Company does not accept returns or exchanges on any products, including unopened coffee.

Once an order has shipped, it cannot be returned for resale.

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive the wrong item due to our error, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

If the error was ours or the package was damaged in transit, we'll review the claim and, at our discretion, provide a replacement or refund.

Lost Packages

We make every effort to ensure that Dak Prescott does not handle your order in transit, but sometimes interceptions happen. If your tracking shows a delivery issue, contact us and we'll work with the shipping carrier to investigate.

Contact

Questions about your order? Contact Us Via our webform.